YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I gather via my website, and why, and what your rights are.
The Chiverton Reflexology Clinic - Denise Chiverton
Telephone No: 07956 821536
Email address: email@example.com
Address: 16 Holly Tree Gardens, Rayleigh, Essex, SS6 7BG
Data Controller Contact Details:As above
The Purpose of processing Client Data
In order to give professional holistic treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and well-being which I will offer to you.I take basic contact details and information via my website to allow me to contact you and handle bookings.
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use client data is my legitimate interests to provide the best possible treatment options and advice.
As I hold special category data (i.e. health related information), theAdditional Condition under which I hold and use this information is:for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
I will NOT share your information with anyone else without explaining why it is necessary, and getting your explicit consent.
How Long I Retain Your Information for
a. ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b. law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
c. CNHC requirements to retain information for 8 years
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in relation to:
* Appointment times
* Treatment information or information related to your health
* Special offers and promotions (you may unsubscribe from this at any time)
GDPR gives you the following rights:
* The right to be informed: To know how your information will be held and used (this notice).
*. The right of access: To see your therapist’s records of your personal information, so you know what is
held about you and can verify it.
*. The right to rectification: To tell your therapist to make changes to your personal information if it is
incorrect or incomplete.
*. The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase
any information they hold about you
*. The right to restrict processing of personal data:.You have the right to request limits on how your
therapist uses your personal information
*. The right to data portability: under certain circumstances you can request a copy of personal
information held electronically so you can reuse it in other systems.
*. The right to object:.To be able to tell your therapist you don’t want them to use certain parts of your
information, or only to use it for certain purposes.
*. Rights in relation to automated decision-making and profiling.
*. The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the
ICO if you feel your details are not correct, if they are not being used in a way that you have given
permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk
* If you don’t agree to your therapist keeping records of information about you and your treatments, or if
you don’t allow them to use the information in the way they need to for treatments, the therapist may not
be able to treat you
*. Your therapist has to keep your records of treatment for a certain period, as described above, which
may mean that even if you ask them to erase any details about you, they might have to keep these
details until after that period has passed
*. Your therapist can move their records between their computers and IT systems, as long as your details
are protected from being seen by others without your permission.
Chiverton Reflexology Clinic
If you have any queries or wish to make an appointment, please contact us:
M: +44 795 6821536 +44 795 6821536
Chiverton Reflexology Clinic
Or use our Contact Me.
If you have been diagnosed with or suspect you may have a pre-existing medical condition you should consult your GP for advice, diagnosis and treatment and always inform your health professional before starting any alternative or additional therapies, treatments or making any major changes in your diet or exercise programme.